** Focusattack.com fighting game store **

Tech Talk
2461

Hi Czargeist. Can you mention what your order number is? Was it shipped via Priority Mail, or First Class. Do you live outside of the US?

One of the challenges we face is customer expectation. Unfortunately this leaves us in a spot because we cannot control what the post office - a wholly separate organization from us - actually does with the millions of packages it processes. The post office does not provide businesses with any more information or assistance than consumers. If we went with services like UPS or FedEx, we might get more assistance, but shipping rates would be much higher. We definitely try to help where we can, and sometimes that means we lose on something entirely not our fault.

All that said, however, please let us know your info by answering those questions and weā€™ll try to assist. If you live outside of the US, tracking will not update once it leaves the country, and must go to your countryā€™s customā€™s processing center. It also takes several weeks to arrive - First Class International is the cheapest yet slowest service offered by USPS. If you live in the US and chose First Class, it again does not have tracking - just delivery confirmation. It also takes several days to arrive, versus Priority Mailā€™s 2-3 days across the USA. We mention this in our store F.A.Q and shipping & returns policy.

2462

Ah, my package arrived yesterday without anything amiss! I guess Iā€™m just not used to the shipping rates of First Class Mail. Sorry for the trouble.

2463

please tell me foe hammer will be supplying the site with those beautiful new cases. maybe 3 of each color with the sega layout for starters.

2464

Iā€™m afraid that weā€™re not aware of any new cases being proposed by FoeHammer. Weā€™re having a bit of trouble moving through the Arcade DIYs so Iā€™m not sure what new cases weā€™ll get to add from FH.

2465

I put in one order on 6/15, then another one on 6/17. The first order arrived on 6/18 with a couple of things missing. I contacted them via the web form on the same day. Less than 72 hours later, the second order arrives including the missing parts from the first orderā€“along with a note apologizing for the mixup. These people are a pleasure to deal with, and quick to address their customerā€™s concerns. Their web layout is intuitive to navigate. Their catalogā€™s selection is astounding.

I hadnā€™t ordered parts since the decline of Lizard Lick. Itā€™s good to see that a new and superior alternative now exists for the scene.

2466

We definitely appreciate the positive feedback. Thereā€™s plenty that we can do to make the customer experience online and offline even better, and will give that focus in the coming months.

2467

hey what happened to the sanwa mesh balltops? i remember you used to carry all the colors and nowā€¦ its just the white one lol

2468

Hi brainxfrozen,

I asked my fulfillment coordinator about the lack of other colors, as we did restock on a few that were available from our supplier.

A while back we went in with Akishop Customs to get a supply of original style mesh balltops in all colors. Unfortunately Sanwa does not offer that product outside of custom orders that require several hundred pieces. Our current supplier has a few colors in the new style, and I thought that we had added them to inventory. I see that we have Black, White and Dark Hai listed.

As Sanwa doesnā€™t provide mesh balltops regularly, weā€™re limited in what our supplier currently has available before they order a large shipment again.

2469

Q: Do you know if Sanwa offered the limited edition AOU balltops this year and if so do you have any plans on carrying them?

2470

Iā€™m afraid that Sanwa doesnā€™t sell them outside of AOU.

2471

Iā€™m having issues with my paypal accountā€¦ do you accept visa electron? if soā€¦ how can i pay using it?

2472

Hi lessu - I canā€™t say that weā€™ve ever accepted a Visa Electron Debit card, so Iā€™m uncertain as to whether it can be used. If it can work like a credit card - in which you enter the card number, expiration date and security number - you can use it to purchase.

2473

forgot to mention, got my return. thanks a bunch.!

2474

Hi all,

June has come and gone rather quickly this year. Weā€™ve had a fantastic time supporting CEO 2012 on June 8th-11th. CEO was one of the few remaining seed tournaments before EVO 2012 - one of the worlds largest and most anticipated fighting game tournaments - takes place in July. We close out this month with several worthwhile items: a fresh restock of Sanwa and Seimitsu arcade parts; a new incentive that could save you up to 5% off your total order every day in July; a public release date for the highly desired Akishop PS360+ multi-console joystick PCB, and a Twitter contest that awards eight contestants each a $25 Focusattack.com gift certificate.

Our latest restock includes the following items:

Sanwa
[LIST]
[]OBSN-30 DARK RED
[]OBSN-30 GREEN
[]OBSN-30 LIGHT BLUE
[]OBSN-30 WHITE
[]OBSN-24 LIGHT BLUE
[]OBSF-30 DARK RED/BLACK
[]OBSF-30 DARK BLUE/BLACK
[]OBSF-30 LIGHT BLUE/BLACK
[]OBSF-30 PINK/BLACK
[]OBSF-30 WHITE/BLACK
[]OBSF-30 YELLOW /BLACK
[]OBSF-30 BLACK
[]OBSF-30 DARK RED
[]OBSF-30 GREEN
[]OBSF-30 GREY
[]OBSF-30 LIGHT BLUE
[]OBSF-30 ORANGE
[]OBSF-30 PINK
[]OBSF-30 VIOLET
[]OBSF-30 WHITE
[]OBSF-30 YELLOW
[]OBSF-24 BLACK
[]OBSF-24 WHITE
[]OBSF-24 YELLOW
[/LIST]
Sanwa (Continued)
[LIST]
[]OBSC-30 CLEAR (CW)
[]OBSC-30 RED (CR)
[]OBSC-30 GREEN (CG)
[]OBSC-30 SMOKE (CK)
[]LB-30 N-S BATTOP (BLACK)
[]LB-30 N-S BATTOP (WHITE)
[]LB-30 N-S BATTOP (BLUE)
[]LB-35 BALL TOP DARK BLUE
[]LB-35 BALL TOP DARK RED
[]LB-35 BALL TOP GREY
[]LB-35 BALL TOP LIGHT BLUE
[]LB-35 BALL TOP PINK
[]LB-35 BALL TOP YELLOW
[]LB-35-C BALLTOP CLEAR
[]JLF-CD SHAFT GREEN
[]JLF-CD SHAFT CLEAR
[]JLF-CD SHAFT SMOKE
[]JLF-P1-S MOUNTING PLATE
[]JLF-P1 FLAT MOUNTING PLATE
[]JLF-SP (SPRING)
[]JLF-P-4 PIVOT CYLINDER
[/LIST]
Seimitsu
[LIST]
[]LB-39 BUBBLETOP:SMOKE
[]PS14-KN CLEAR
[]PS14-KN SMOKE
[]PS14-DN-K CLEAR
[]PS14-DN-K GREEN
[]PS14-K CLEAR
[]PS14-K SMOKE
[]LS-32-01 SPRING
[]PS-14-D BUTTON SWITCH
[/LIST]
Whatā€™s new and notable?

Telling friends what you want to buy at Focusattack.comnow comes with a money-saving benefit. Today through July 31st, you can save up to 5% off your entire order!

To qualify, click on any of the share icons located next to a product photo when you visit focusattak.com.Sign into Facebook, Twitter, or one of the many social networks available, and create a short message (where applicable). Once youā€™re finished, youā€™ll receive a 2x time use coupon code good for up to 5% off your order at checkout. Be sure to enter your coupon code when viewing your cart contents.

Best of all, your friends can take advantage of the discount by sharing, too!

Follow and Retweet for a chance to win a $25 Gift Certificate!

Weā€™re not done offering great reasons to hit up your social network. Starting today until Friday at 6PM EST, weā€™re teaming up with CEO 2012 organizer Alex Jebailey to give eight lucky winners - 4 each week - a $25 gift certificate! To qualify for the contest, log on to your Twitter account and post the following message:

Follow @focusattack & @CEOJebailey and RT for chance to win $25 http://focusattack.com gift certificate! 4 winners chosen 6pm EST Friday.

You can also retweet directly from this message on Twitter. Good luck!

WHATā€™s COMING?

In mid-July we are finally able to release a multi-console PCB that is nearly a year in the making

[SIZE=3]Akishop PS360+ PCB[/SIZE]

The original Akishop PS360 PCB provided an easy, solder-free method to add modern console compatibility to your joystick. After one year redesigning from the ground up, plus extensive testing by skilled joystick builders from Shoryuken.comā€™s Tech Talk group, Akishop is back with a venerable upgrade that provides not only major console compatibility, extensive connectivity and robust features, but is software and firmware upgradable for additional consoles, starting with Playstation 1 & 2. Welcome to the ***PS360+***.

On Saturday, July 14th, we will offer the Akishop PS360+ PCB for $59.95. Weā€™re offering discounts on any accessories purchased with the PCB, such as the HSB and supporting cables. Weā€™ll have pricing for those items later. Here is a list of the additional items we will have available for purchase:

**

http://www.beckfolio.com/focusattack/newsletter/items/akishop_ps360.jpg

**
[LIST]
[]PS360+ JST harness
[]PS360+ HSB (external headset PCB)
[] PSX to RJ45 Cable (13ft)
[]USB A to RJ45 Cable (15ft)
[]USB B to RJ45 Cable (15in)
[]RJ45 to RJ45 Cable (already available)
[/LIST]
Not sure how to hook up the PS360+ to your joystick? SRK Team Tech Talk member*** Lucas Cooper (a.k.a Nerrage)*** will have extensive videos that show you how to install the PS360+ in a Madcatz PS3 or XBOX360 Tournament Edition joystick, plus a custom joystick. He also covers the installation of the PS360+ HSB external headset PCB and use of the cables to connect the joystick to your console.

For all details behind Akishopā€™s latest multi-console PCB, stop by their new website Akishop-customs.com.

Long update, but Iā€™ll try to keep those on the forum involved on anything new that is coming to the store. Thanks!

2475

Do you have any pricing information for the USB and PSX RJ-45 cables?

2476

Hey PaperTigre,

As I mentioned in the post, weā€™ll have pricing on those items later. We havenā€™t received them from Akishop yet, and will offer retail pricing shortly afterwards.

2477

Will the gift certificate winners be announced on Twitter or elsewhere?

Also just want to commend you on order speed, I placed an order on Monday the 18th and it got here on Friday the 22nd. And I live in Canada. Mind-boggling!

2478

Hi Lord British! Thanks for the good vibes.

The contest will take place on Twitter, so yes, the winners will be announced on Twitter.

2479

YES. Ive been waiting for a year. I still have to dig up my RMA/order number.

2480

Bartstation,

In early June, we sent an email to everyone that has a pre-order for the PCB. In that message, and the messages that followed anyone that didnā€™t respond to the first and second email, we specified that those who pre-ordered had to provide their address to confirm if it had changed or not. We did this to avoid shipping to an incorrect address, which may have changed over the year. Anyone that failed to provide that confirmation by June 25th would have their order cancelled and refunds would begin rolling out the following week.

That said, what is your order number?