Troubleshooting a padhacked Xbox One stick

Just had a padhacked(Power A Mini) Mad Cats SE sent to me and it’s not operating properly. I wouldn’t be surprised to find out that something was jarred loose from shipping, but so far I’m not able to get any of the buttons or stick to respond. It’ll power up when connected, but the most it’ll do as far as functionality goes is to randomly cycle to the bottom menu screen option on it’s own upon being plugged in, and for the Xbox home button to very infrequently work when pressed. Most of the time it just lights up and doesn’t respond.

Just wondering if there’s anything that I’ve missed or could/should try before sending it back. From what I gather, it should just be a simple plug and play type of device that would respond just like a usb cable controller. Let me know if you guys have any suggestions or tips…very dissapointed and wish it would work, but that’s life :confused:

Check to see if the analog sticks have moved off centre or have got pressed down

And check if any of the wired are touching and shorting out