I’ve had a billing issue with Pardaise arcade shop. I was surprised by a charge back and PAradise will NOT help me or my builder unitl I pay.
I believe this misunderstanding stemmed from me wanting to ship parts to my joystick maker, tbut somehow they came to me.
First back in April, I checked to see if I accidentally typed my address instead of my joystick makers as the ship to address. I checked again today to make doubly sure.
If it would have be my mistake absent-mindedly writing my address on both ship to and bil. (If stan’s address was billing the transaction wouldn’t have processed). I would have sucked it up, and paid to ship it to Stan’s and be done. If my paypal payment page on that transaction would have said Ship to Ohio and not California, it’s hard to argue against a computer.
Paypal’s records of the order says ship to California (my joystick maker) not Ohio (me). The paypal record has the USPS shipping. I checked USPS sipping tracin g info, and on the top, arrive in destination. My address in Ohoi. And the tracking numbers match.
So it’s obviously not my fault. Somewhere after Paypal acknowledged Stan’s (my joystick maker) address as the ship to, and the time the shipping label was either written or printed I got joystick parts.
Paradise originally wanted wanted me to send it back for a refund, at my shipping expense, thren rebuy and send from there to the right sadd\ress, and pay for the same tbhings agfain, and another shipping ticket. I told both Paradise and Paypal that the cheapest way to do whats rhft is me ship it there for $3.50 for aa first class package postage. I showed both my evidence that I typed in Stan’s address is the destination as far as my receipt from Paypal was concerned.
I don’t know whose fault it was but I’m out shipping because of the mistake. I told both of them that one of you shows the other whose fault it was, I’ll accept a paypal payment of $3.50.
Based on the action in may, I got a payment from Paradise. It was 7.25. I didn’t know why the extra… I thought the term “refund” was used to save on paypal fees. I though Paypal showed paradise that their order showed I paid and Stan is the ship to address, which meant paradise admitted their fault.and paid to ship.
I though it was over until today when Paypay emailed me about a chargeback from Pardaise arcade shop saying I own 32.25, the 7.25 i got in May, plus a $25 chargeback fee. I tried calling paradise on the number they gave me. When I called them I couldn’t figure it out and I said what’s going on, what did I do. They said I owed 32.25 and he wil not help me or stan with my joystick until it’s pad off.
So In cwent on Paypal at 5:30 PM eastern. I went on the website and looked at that transaction. I loked at it, and I notice tat thecheargeback was associated with a transaction. then I saw it was asoociate wiht the previoous April 3rd transation. I saw it 2 buttons. Then it hit me.
I think we are all confused. I treid to dispute the chrargeback online, not dispute button. So i wet straight to disputes, it asked for the particular transaction. Oi cikced on it, there was mno option to say yes, I dispute this.
Paypay’s main communication is chat help. I know I got to accept tech support from the world, becuase I got a first name I don’t even know if it’s man’s name of a woman. Plus being all text, that doesn’t help.
Firtsrt it’s very hard to use the site, without human handhlding. The instructions (in this case, just )for the ease of typing, will call the agent a “he”) he gave didn’t match on the screen. I had to find synonyms of the catrtegory I want. So I got the email> i thought the email would be something@pyapal.com biut they have a web form.
First date. here were 3 dqtes involved in the story, what do I pick? He said the one you dispute. So i typen in today and the amount. Then it said case number. I couldn’t get on because there was no way to tell paypal that I dispute the chargeback. so I was stuck. Iasked if I cqn’;t have your email, may I have your hone number he gave it.
I called and was put on hold. So I thought, while on hold, type the research in a nice letter and send it to Paradise,Stan, and Paypal I was trying not to accse who was at fault. But i had to show the chain of events. I was on hold for about an hour and that time, I showed my work.
Now I gto annoyed when I was done. it’s about time,btiu stil on hold. it was quicker to chat paypal. So I gtk another name where most Americans not in the cultiure the name comes from could tell bohy or girl. I told paypathat I tried disputinga chargeback,but paypal’s computers wont let me. They tell me to fill in the information. I tolfd tem you email webpage requires completely filed in information and without it I ccan’t get through. he said he’d look uop the transaciotn number. I was trting to explain the stuation and he said send t via email. I told him ytour email pageh requires complete information. I asked mayh I have your email in the form fof something@payal.com . He said jsurtuse the form. I todl him I was loced ut of the form
He told me how to file a dispute. I read, and followed, WHen the directions said "press the dispute button"I looked andcoudn’t see it. I told him I tried this before and I would like tan email. He typed stadardized instrucoitns form before gtha I said the words don’t match. i said this would go quiciker if I get an email. He said usue the form. I told him I was locked out for incomplete information cia being unable t get a case number.
I told him may i have an email in the form of something@paypal.com and he flashed the standard email instructions again. by typing !email or something like that. II said I tried that. te he sggested the ophone number. I said I tried that 2 hours ago and I’m still on hold with no human answering. I told him I’ not going anywheer until In get an email in the form of something!@paypal.com I told him I’ve been on hold for so long that i can getn it to you in a minute once I get the address. He flashed the !email code response. I said my compete argument about my dispute the Paradise Arcade Shop is al fl frady to go, and it’s got screen capture proof f evrry claim I make. Hwe said let me get my specialist. So I was on chat transfer hold, and phone hold for about 2:15:00 The supervisor came on, wht the third ou of three paypal chat agents where I’d be fliping a coin to say sir or madam ad be right or offend tat person. I told him I’ve been on hold for over 2 hours on the phone,a nd the chatis very circular. The quickest waty to resolve this is if I habvae an email, and not the website mail, but in the form of something@paypal.com e said let me loom at your chat. said it’d be a liotquicker if oyou give me the email. he flasshed the instructionas. sad a something@paypoal.com email. It’s al typed up ready to go. iwould put it on your from expct when I coopiede ad Pasted the screen shots were gome, and t won’t et ne finnsh wihtout tinformation Iinformation I was unable to get. Ghen e hung chat uop on me. So gave 0 out of 10 for 3/4 categories, qadn typed my problems with paypal customer service… The one which was decent for a name hard to find in America a 3/10.
So I was chattiung with Stan. He told me to pay up. I sad I figured it ourt, unfortunately, paypal is an all star goalie letting no one get inside. I told himn to check his email. Then he told he he was denied tech support because of my debt. Not for someone who makes $800 a month, and ays $400 in rent of the top, $32.25 is a big chunk to give up withtout a fight. he said he sdoesn’t want to be in limbo, so thought… The joystick is morre improtant that the $30+. I was going to pay first thing, and then later get it back from eitther paradise or paypal. Paradise might be less mad ifI pay and actiualybe open too the evidence.
So i lokoed at my bank account, to see how much money I have left after the poayment. Well couldn’t get in with the passwword I typed And 've had a password stolen before becuase a stranger exrtorted me by emailing me my SonyB PS3 hacvked password. An old passwor but scary.so I came up wht a system with no memorization, but has unique passwords everywhere., yet is notg dedpendent on technolgy lik a pasword randomizer. I could’nt log in.
I thought my computrer is too old becuase Firefoxand Chrome no longer support OS 10.9 onm my old computer, ad there was no save password in keychain manager. So I went upstairs, logged on to Kechain, typed my band, and found my new pasword exact5ly as I remeber in my system. So I type the code, hhoping a newert computer would wr… lockoput again.
So the final straw was when I clicked “forgot my password.” I tyed in information only I should know, user name, zip code, adn kllast 4 of scoial and the computer didn’t recognize it.
RThen i read the help corrreect passsword and id but no log in. The site said there are some occasopinal probles wth the system. If it persists, call your bank. I called the bank. recording at 8 PM EDT. So I can’t smooth it over unrtil tomorroqw when I go to the bank.
Paradise, even though I dispue I wasn’t at fault, I was attempting to pay the chargeback. I value Sta and the help on the Cthulhu more than $35. i was going to say, Im stl fighting it, but now it’s u to hyou to bdlive me. Yoiu have the polwer to believe me or think your in the right.
I reminded him of the prior incident. He neveer wrote me. I dare not call him until tomorrow.
I just hope it’s a bank computer glitch adn not a hacked account. At least the good news is that that;'s the only password that’s in danger. I called the automated line t say my acrd’s lost to prevent it from getting worse by tomorerow.
Paraadise Is showed you my evidence. I wass willng give you the 32.25 today and dikscuss this some more to clear upn the understanding but the glitch/hack. If Paypal was like this when Paragdise was dealing wtht them. Ieither they’ere out $32.25 . But I’m jsutifed. I can show my mistake. I don’t know if paradise has any evidence of the reason why THEY believe they’re in the right. Unfortunately, aypal is a fortress.
Fnally, I ggogled Paypal emailaddress. And theonly google mentoin were trhe exact samwe insrtrucrtoins those paypal aents were flashing me.
The i ranted and wrote this.
If this doesn’t worok out with Paradise, Stan needs some help. I doubt Paradise will help me unles I either cnvince him I’m not in the wrong and/or I pay him , which I will do temporarjil tomorrow, assuming it/'s not a hack. TYhis joystick is important. Stan deosn’t dewserve this, OPAradise doens’t desrve this, I don’t desreve this. Paypal will pay.