Trouble with Paradise Arcader Shop and Paypal

I’ve had a billing issue with Pardaise arcade shop. I was surprised by a charge back and PAradise will NOT help me or my builder unitl I pay.

I believe this misunderstanding stemmed from me wanting to ship parts to my joystick maker, tbut somehow they came to me.

First back in April, I checked to see if I accidentally typed my address instead of my joystick makers as the ship to address. I checked again today to make doubly sure.

If it would have be my mistake absent-mindedly writing my address on both ship to and bil. (If stan’s address was billing the transaction wouldn’t have processed). I would have sucked it up, and paid to ship it to Stan’s and be done. If my paypal payment page on that transaction would have said Ship to Ohio and not California, it’s hard to argue against a computer.

Paypal’s records of the order says ship to California (my joystick maker) not Ohio (me). The paypal record has the USPS shipping. I checked USPS sipping tracin g info, and on the top, arrive in destination. My address in Ohoi. And the tracking numbers match.

So it’s obviously not my fault. Somewhere after Paypal acknowledged Stan’s (my joystick maker) address as the ship to, and the time the shipping label was either written or printed I got joystick parts.

Paradise originally wanted wanted me to send it back for a refund, at my shipping expense, thren rebuy and send from there to the right sadd\ress, and pay for the same tbhings agfain, and another shipping ticket. I told both Paradise and Paypal that the cheapest way to do whats rhft is me ship it there for $3.50 for aa first class package postage. I showed both my evidence that I typed in Stan’s address is the destination as far as my receipt from Paypal was concerned.

I don’t know whose fault it was but I’m out shipping because of the mistake. I told both of them that one of you shows the other whose fault it was, I’ll accept a paypal payment of $3.50.

Based on the action in may, I got a payment from Paradise. It was 7.25. I didn’t know why the extra… I thought the term “refund” was used to save on paypal fees. I though Paypal showed paradise that their order showed I paid and Stan is the ship to address, which meant paradise admitted their fault.and paid to ship.

I though it was over until today when Paypay emailed me about a chargeback from Pardaise arcade shop saying I own 32.25, the 7.25 i got in May, plus a $25 chargeback fee. I tried calling paradise on the number they gave me. When I called them I couldn’t figure it out and I said what’s going on, what did I do. They said I owed 32.25 and he wil not help me or stan with my joystick until it’s pad off.

So In cwent on Paypal at 5:30 PM eastern. I went on the website and looked at that transaction. I loked at it, and I notice tat thecheargeback was associated with a transaction. then I saw it was asoociate wiht the previoous April 3rd transation. I saw it 2 buttons. Then it hit me.

I think we are all confused. I treid to dispute the chrargeback online, not dispute button. So i wet straight to disputes, it asked for the particular transaction. Oi cikced on it, there was mno option to say yes, I dispute this.

Paypay’s main communication is chat help. I know I got to accept tech support from the world, becuase I got a first name I don’t even know if it’s man’s name of a woman. Plus being all text, that doesn’t help.

Firtsrt it’s very hard to use the site, without human handhlding. The instructions (in this case, just )for the ease of typing, will call the agent a “he”) he gave didn’t match on the screen. I had to find synonyms of the catrtegory I want. So I got the email> i thought the email would be something@pyapal.com biut they have a web form.

First date. here were 3 dqtes involved in the story, what do I pick? He said the one you dispute. So i typen in today and the amount. Then it said case number. I couldn’t get on because there was no way to tell paypal that I dispute the chargeback. so I was stuck. Iasked if I cqn’;t have your email, may I have your hone number he gave it.

I called and was put on hold. So I thought, while on hold, type the research in a nice letter and send it to Paradise,Stan, and Paypal I was trying not to accse who was at fault. But i had to show the chain of events. I was on hold for about an hour and that time, I showed my work.

Now I gto annoyed when I was done. it’s about time,btiu stil on hold. it was quicker to chat paypal. So I gtk another name where most Americans not in the cultiure the name comes from could tell bohy or girl. I told paypathat I tried disputinga chargeback,but paypal’s computers wont let me. They tell me to fill in the information. I tolfd tem you email webpage requires completely filed in information and without it I ccan’t get through. he said he’d look uop the transaciotn number. I was trting to explain the stuation and he said send t via email. I told him ytour email pageh requires complete information. I asked mayh I have your email in the form fof something@payal.com . He said jsurtuse the form. I todl him I was loced ut of the form

He told me how to file a dispute. I read, and followed, WHen the directions said "press the dispute button"I looked andcoudn’t see it. I told him I tried this before and I would like tan email. He typed stadardized instrucoitns form before gtha I said the words don’t match. i said this would go quiciker if I get an email. He said usue the form. I told him I was locked out for incomplete information cia being unable t get a case number.

I told him may i have an email in the form of something@paypal.com and he flashed the standard email instructions again. by typing !email or something like that. II said I tried that. te he sggested the ophone number. I said I tried that 2 hours ago and I’m still on hold with no human answering. I told him I’ not going anywheer until In get an email in the form of something!@paypal.com I told him I’ve been on hold for so long that i can getn it to you in a minute once I get the address. He flashed the !email code response. I said my compete argument about my dispute the Paradise Arcade Shop is al fl frady to go, and it’s got screen capture proof f evrry claim I make. Hwe said let me get my specialist. So I was on chat transfer hold, and phone hold for about 2:15:00 The supervisor came on, wht the third ou of three paypal chat agents where I’d be fliping a coin to say sir or madam ad be right or offend tat person. I told him I’ve been on hold for over 2 hours on the phone,a nd the chatis very circular. The quickest waty to resolve this is if I habvae an email, and not the website mail, but in the form of something@paypal.com e said let me loom at your chat. said it’d be a liotquicker if oyou give me the email. he flasshed the instructionas. sad a something@paypoal.com email. It’s al typed up ready to go. iwould put it on your from expct when I coopiede ad Pasted the screen shots were gome, and t won’t et ne finnsh wihtout tinformation Iinformation I was unable to get. Ghen e hung chat uop on me. So gave 0 out of 10 for 3/4 categories, qadn typed my problems with paypal customer service… The one which was decent for a name hard to find in America a 3/10.

So I was chattiung with Stan. He told me to pay up. I sad I figured it ourt, unfortunately, paypal is an all star goalie letting no one get inside. I told himn to check his email. Then he told he he was denied tech support because of my debt. Not for someone who makes $800 a month, and ays $400 in rent of the top, $32.25 is a big chunk to give up withtout a fight. he said he sdoesn’t want to be in limbo, so thought… The joystick is morre improtant that the $30+. I was going to pay first thing, and then later get it back from eitther paradise or paypal. Paradise might be less mad ifI pay and actiualybe open too the evidence.

So i lokoed at my bank account, to see how much money I have left after the poayment. Well couldn’t get in with the passwword I typed And 've had a password stolen before becuase a stranger exrtorted me by emailing me my SonyB PS3 hacvked password. An old passwor but scary.so I came up wht a system with no memorization, but has unique passwords everywhere., yet is notg dedpendent on technolgy lik a pasword randomizer. I could’nt log in.

I thought my computrer is too old becuase Firefoxand Chrome no longer support OS 10.9 onm my old computer, ad there was no save password in keychain manager. So I went upstairs, logged on to Kechain, typed my band, and found my new pasword exact5ly as I remeber in my system. So I type the code, hhoping a newert computer would wr… lockoput again.

So the final straw was when I clicked “forgot my password.” I tyed in information only I should know, user name, zip code, adn kllast 4 of scoial and the computer didn’t recognize it.

RThen i read the help corrreect passsword and id but no log in. The site said there are some occasopinal probles wth the system. If it persists, call your bank. I called the bank. recording at 8 PM EDT. So I can’t smooth it over unrtil tomorroqw when I go to the bank.

Paradise, even though I dispue I wasn’t at fault, I was attempting to pay the chargeback. I value Sta and the help on the Cthulhu more than $35. i was going to say, Im stl fighting it, but now it’s u to hyou to bdlive me. Yoiu have the polwer to believe me or think your in the right.

I reminded him of the prior incident. He neveer wrote me. I dare not call him until tomorrow.
I just hope it’s a bank computer glitch adn not a hacked account. At least the good news is that that;'s the only password that’s in danger. I called the automated line t say my acrd’s lost to prevent it from getting worse by tomorerow.

Paraadise Is showed you my evidence. I wass willng give you the 32.25 today and dikscuss this some more to clear upn the understanding but the glitch/hack. If Paypal was like this when Paragdise was dealing wtht them. Ieither they’ere out $32.25 . But I’m jsutifed. I can show my mistake. I don’t know if paradise has any evidence of the reason why THEY believe they’re in the right. Unfortunately, aypal is a fortress.

Fnally, I ggogled Paypal emailaddress. And theonly google mentoin were trhe exact samwe insrtrucrtoins those paypal aents were flashing me.

The i ranted and wrote this.

If this doesn’t worok out with Paradise, Stan needs some help. I doubt Paradise will help me unles I either cnvince him I’m not in the wrong and/or I pay him , which I will do temporarjil tomorrow, assuming it/'s not a hack. TYhis joystick is important. Stan deosn’t dewserve this, OPAradise doens’t desrve this, I don’t desreve this. Paypal will pay.

Is calling PayPal on the phone an option for you?

I had issues years ago where I owned money and I was able to negotiate a deal that allowed me to schedule payments.

Just take your time on the phone and explain them everything you can as clear and concise as you possibly can. They are more than willing to work with you, but you have to be patience with them as they work though the issue.

hello. You’re friendly when I’m not endlessly peddling ambi stick :wink:

First the payap websie hides it toll fre number. But I got it from th firt chat.

I called it,a mnd was put on phone holds. While the hold music was playoimg I typed thr message i wanted tosned via email.

During the call I was half chatting with Paypal, adf hallf writng my letter. Affer abpt an hour annd a half on the phone, I was still on hold, but lost the chat.

I waited, still on hold, and I go a second agent, who couldn’t resolve it. S te chat was trnasferre to a supoervisor. I went around i circles AGAIN.

By 2 and a half hours text chat either was lost or I got hung up on. And the phone was still playingt that music.

I got a call from my joystick maker. He sasid pay u now or he’ll stop working.

So I used Payapl, and justy paid the $7.25 + $25 chargeback fee. I said I’ll pay it now and gfith it later. The joystick isa more important.

If I don’t get any mney back, I’ll think of it as an advavd cstomer service fee.

And I agre the phone agents can undserstand beter and can deal wiht more complex issues.

The probkem is the straihgt 2.5 hgour hold with NO numan connect.

If paypay is thart hard to get a hold of, and doesn’t have an email in te form of something@paypal.com, I’d rather deal wiht paradise.

I know they’re a few person company ho acutaully reads emails.

I understand they are missing $7.25, but they never emailed or called me about this until I got a il for a $25 extra fee.

Ifg they woud have cxalmly called or email before the money mafia tactics, I looked and found they over paidme for an issue about a wrong address and the notes say “refund”. They werre expecting return product.

It’s probably easier to conbince Paradise it’s a clerical mistake by fhabving the notes classify the $7.25 payment t me as a “refund” insteaad of “wrong address shpping reimbursdewment”

Alao. the only thing I needed to be made whole was the first class shipping cost/, so i woud have refunded him the price of the equipment, because paid me for both the buttons AND the shipping.

But yes i know about the phone. 2 ad a half hours before I gave up/ What need is a something@paypal.com address.

I am now caliing paradise aftrer I post. 20 years from now I’ll remember the joystick WAY mroe than this spat, and that’s what’s important.

As far as the tech issues is concerned. i bought these rj-45 t consoles adapter many mopn th pbefore wen someone else promiused to work on it. The dreamcast on works perefect, bt all the others have various problems.

Time to comb my Paypal and Ebay records and see who to talk to.

My brother helped me see the problem. (remember Ausitsm spectrum, hard to see others perspective)

First, does everyone here think, that based on the above statements, that’s I’m trying to see the other’s perrspectrive, but either not fully or accurately in terms of success?

He said what I’ve been thinking about is if everyone is very logical and it’s all about the money. He helped me see another perspective.

For some people it’s about being hassle-free. Paradise might say it’s a no longer about the money. It’s about the fact that if I’m wiling to fight over $3.75 for a wrong shipment that he doesn’t think was his fault, I’m not a guy to deal with.

Would this strategy work as basic human psycology is concerned. Now I eat my mistakes. and live with the consequences. I also fight for what I think is right, as indicated by the Srslycurious Twttch incident. I was going do a little ju jitsu, and to turn a great strength for me into a great strength to the person who sees me as the cause of his problems.

How my snuggle life was shaped to this point.

By the way, there were less “booby bans” and piling on banned people by the audience, now that she labeled her website “kid-friendly”, because of either me bitching and her seeing that I have a point, or Twitch forcing her to label he show such because others besides me can see the obvious contradiction, especially considering Twitch is 2-way media. Once I got the clues that bans were more frequent on her show compared to other similar ones, and it wasn’t just me getting caught, I decided not to watch her because half the fun of a twtich chat is talking to the person. If I just want a booby fix and no social interaction, there’s still and motion pictures.

But just like the women I knew in high school, usually I’m in “normal friendliness mode” until I I see her in a different llght. Unfortunately, in 3rd-5th grade I was away from girls for the most part, as well as a 7th grade repeat and 8th grade. So really the only girl I knew then that I had continuous rare contact with was a sister of a neighbor friend. Grandma (our in between neighbor) said why wasn’t I next door, because my friend (her brother) wasn’t home from shcool yet. Gramdma said go play with his sister and her friend, you never know until you try. I think Granda was trying to get me my first crush, because In in fifth grade I was bedazzled by 2 second grade cheerleaders.

The fact that I loved her, she liked me enough to exchange visual and verbal flirts (I promised to myself no tactile until she was ready.) Evenntually her parents got upset, and there were problems in 12th grade, where she kind of ran away form me with a less happy look on her face. It could have been either anger or maybe “poorly action angry” indicating she’d like to but can’t because she was being watched and tattled on to her mom and dad. The main reason now why I think it’s the second was because when I I had nervous breakdown after a couple weeks. I was was told by eihter or the doctors during that time, or my regular therapist then that her parents tried to get me declared insane, but the doctors said I had very normal feelings for her.

Then it really came in 2000 when I got arrested for a single attempted contact, when 2 contacts within 2 months is the Ohio law. A neighbor was in cahoots with the parents. Before my sudpidions were confirmed in the civil protoon, where only me. Her and our lawyers were there cand she said nothing complaining about me. Ci won by default, plus I got positive proof she wanted nothing to do with this and thought I didn’t deserve this, because she knew it wasn’t my fault.

Even though there there was no touching in our whole relationship, she showed love the only way she was able to, by sabotaging her parents’ vendetta. <3

So basically, the reason I act the way I do around women is because I had very little pre-puberty exposure to girls.

If I fought hard for my $3.75, I’m going to work just as hard for Paradise’s $57.25 and do 3 things 1)invite Paradise arcade shop to talk to my bank and pay pal, ( I’ll mail their business card ) 2) pay the 3.50 I got over-refunded, which is truly theirs, and 3) once they get their money back , we can discuss the incident where the $3.75 shipping is concerned. PayPal admits their “justice system” us a little screwed up and they admit they are too trigger happy with pulling money when it costs Paradise losing 32.25 for a 3 75 dispute without warning, I see their point.

So Monday, I’ll get a business card from the bank, send a letter. Where they can get their $50 back from my bank. and a $3.50 check for the buttons from me and a link to this forum.

So, peanut gallery, am I empathetic enough? Have a walked a mile in Paradise’s moccasins? Am 8 being reasonable? And did I say that they have a point, that they were screwed, but I did nothing wrong either?

Fixing on Monday.

PS his associate sent me an email trying to smooth things over, so they put the pieces together and knew is was not dangerous or a d**k customer. They just put it together a little after the fact as did I.

Let’s hope time heals this wound.

Hello Susan of Paradise, the male co-owner is a lot jumpier than you. But on tjhs Tuesday, i send a letter pointung to this self same SRK forum. It sounds like your and your male business partner are of 2 different minds . Alsio calm instructoons on how to possibly get $50 of bank fees refunds in 2 possible places Paypal, and my bank the payment is tied to. As for the 7.25, paypal over refunded 3.50, the price of the buttons. Bencloded is a money order. Plus you"ll get a surprise the male parynet might like.