I wanted to post this as kind of an educational thing for those who may not know.
I have At&t. I switched over my post paid phone to prepaid about a month ago (3/26/2011).
Reason why is because I just never really used the phone as much and I didn’t like payingout my ass for something I never use. Prepaid just works for me.
So as of that date I went to the AT&T store, and switch it over to prepaid. I had gone tothe store before and was told my contract ends on 3/18/2011. I was never informed ofreceiving another bill from the AT&T rep. As I understood it, the bill refelcts usage but pays for the next month over(THIS PART BECOMES VERY IMPORTANT LATER ON). I use to work for radioshack
and sold AT&T phones, so that’s what I understood it as.
So here’s the conversation, with the first lady.
Girl: “Hello thank you for calling AT&T.”
Me: “Hi, I’m calling about a bill I received about a late payment charge for a bill, that I never received.”
blah blah usual stuff, background check on the bill, etc.
Girl: “Well the bill refelcts usage and the payment goes for the next month over.”
Me: “But I payed the Feb - March bill, which goes towards the next month over, so what am I being charged for if I already paid it?”
Girl: “Well your cycle was for march 1st - april 10th, so the bill refelcts your usage in march before you cancelled on 3/26th”
Me: “That’s my point, if I paid for march already with my Feb - March cycle bill, then what does the $45.98 go towards.”
Girl: “Well it goes towards the amount of usage for MArch 1st - March 25th, before you cancelled it, and you got credited for the amount in the month that you didn’t use”
Me: “You’re missing the point, I paid for march with my Feb - March cycle bill, according to you, pays for the next month over.”
Girl: “Well the cycle dates PAY FOR THE CURRENT MONTH…”
Me: “No no no, I don’t agree to that. You just said it pays for the current, but you just said three times that it pays for the next month over. So which is it?”
Girl: “It pays for the current use.”
Me: “According to my understanding and what you just said three times is that it pays for the next month over, so which is it?”
Girl: “Yeah I tend to say it pays for the next month over I’m really sorry, it was my mistake…”
Me: “Can I please speak to a supervisor, if possible?” (Before the girl said that ^ , she paused and choke because she knew I caught her in a lie).
Supervisor: “Hello Nicholas, Morgan was just speaking to me about your problem.” etc…
Me: “Hi, I received a late payment bill on a bill I never received, and I’m wondering what I’m being charged for.”
Supervisor: “Yes I’m looking at the bill now and the payment is for the March - April cycle.”
Me: “But I switched over my phone on March 26th, which according to my understanding was paid for on the Feb - March bill”
Supervisor: “Well the billing cycle for March to April pays for the NEXT MONTH OVER”
Me: “Oh ok, so I’m fine then. Because according to what you just said, and what the other girl said, the bills pay for the next month over, she told me it pays for the current bill, you just said it pays for the next one over, so I don’t have to pay for March because I paid for it on the Feb - March bill which transfers as payment to the month of March, which I cancelled on March 26th, which was already paid for. So, I had no usage anytime after that, making these charges false.”
Supervisor: “Ok well what I can do is make that adjustment and call you back and let you know.”
Me: “and what are the adjustments you will be doing?”
Supervisor: “I’m going to zero out the bill for you and get that taken care of.”
Me: “Thank you very much.”
Just got the call back. She zeroed out the bill and I’m getting a confirmation letter in the mail.
WATCH YOUR BILLS AND STATEMENTS.
I got charged for false charges with AT&T. Called them up. Caught them in a lie, got bill cancelled out.