yo, Duckie. you ever had to deal with a Luddite?
i’ve been fighting with this dude’s dial up connection for the past 3 days :mad:
he “mysteriously” can’t connect to the internet to get his emails. so i went over there. old XP machine (of course). modem seems to be fine. it makes the “squeals” and connects to the isp but right as it gets to the password verification step, it pauses until it times out. he calls the isp and they tell him “it’s your computer. it’s broken. get a new modem.” he went to the store and bought a usb modem and had me set it up. same problem. i can dial out fine with this one as well. he gets on the phone with his isp. they tell him it’s a driver issue and to update all his drivers. i’m shaking my head the whole time. he says he needs to go down the street to send a fax, i tell him not to because there is no problem with this modem. he leaves anyway. isp support is still on the phone, so i talk to the guy; techie to techie
“so, he tells me this problem happened on December 31 exactly after office hours ended so he couldn’t call… are you guys fazing out dial up services?”
“uhh… we have begun fazing out dial up services in various areas…”
“ok, thanks.” and hung up on him.
Luddite comes back complaining about spending 3 dollars to fax something. i told him his fax machine works. he doesn’t believe me. i told him to send a fax. it goes through. "BUT WHY CAN’T I GET MY EMAILS THEN?!"
“here’s the thing, there could be something wrong with their stuff, but i’m pretty sure they don’t want you as a customer anymore. i don’t know why they won’t tell you that. to be honest, most people don’t use dial up around here if they don’t have to.”
“let me tell you something. 60% of **all **small businesses in America use dial up. i read that.” he’s told me this about 8 times since i’ve first met him. he wears that like a badge. so i finally explain to him why that is.
http://www.pbs.org/cringely/pulpit/2007/pulpit_20070810_002683.html?ref
he still wants to stay with this company. so tomorrow morning, guess what i’m doing? i’m bringing a laptop up to his office to see if it can login to isp’s dial up box that’s probably been completely disconnected from everything. he pays $15 a month for dial up and refuses to upgrade because it’s going to cost him (he says) “$80 a month, plus fees” i’m thinking i might try to get him connected to JUNO (which is free dial up), but even if he wanted to upgrade i just found he can get AT&T DSL for $15 a month. will he go for either option? dun dun DUNNNNNNNNNN!
i’ll probably start yelling at him tomrorrow. 