TE Stick help

hey…my friends are having a few problems with their sticks and asked if i post up to get some help

1 - one of them is connecting it to his xbox and the 4 rings jus light up and it dont connect up…normally the 1st green lights up and u can use it but all 4 are up and its not picking it up…any ideas? this is round 1 TE

2 - the 2nd dude is saying his headphones r not working…and this is on a TE S


2. happened to me till i foundout i had faulty headphones