Yea…I did my part. This Reddit post said it best:
Me (after 50 minutes of juggling automated messaging and wait times): Yeah, so apparently I can’t access Facebook, Netflix or NYTimes? All I can read is the freaking NBC page.
Rep: Yes, ma’am. We’re sorry to hear you are having difficulty and are happy to help you with this matter. Please wait while I access your account.
… Rep: Ma’am, it looks like you only have the basic Internet Services package.
Me: Yeah, same one as last year.
Rep: Ma’am, in 2018, we are pleased to tell you we have actually improved our packages to better fit our customer’s needs. Your Basic Services Package covers your local news station and Comcast-approved affiliated websites only. If you wish to access more websites, you will need to upgrade your package to the Social Media, Streaming, or News Packages. If you want all three categories, you will need to upgrade to a VIP package. If you want access to more than 5 categories you will need to upgrade to the All Access Package.
Me: Uh, what?? Why? What do those cost? I want the service I had last year, I didn’t agree to any changes!
Rep: I understand ma’am. Your current Basic Services Package is the same price as last year at $79.99/month, each additional package is $9.99/month for unlimited access to the approved category. VIP Packages are an additional $49.99/month and each All Access Package is an additional $129.99/month.
Me: Are you @$*#&$ kidding me? If I want the same service as last year, I have to pay $210/month?!
Rep: Yes, ma’am. And its unlimited access, so it really pays for itself the more time you spend on it.
Me: Uh, no…Why is there a change? I refuse to pay more for the same service. Isn’t it illegal to filter access to websites?
Rep: Ma’am, I’m pleased to tell you that in December 2017, Ajit Pai and the FCC decided to revoke Net Neutrality rules, allowing us at Comcast to better serve you with these customized packages. If you didn’t want this, you should have called your local government representative @ https://www.house.gov/representatives/find/ or submitted complaints to the FCC @ https://www.fcc.gov/about/contact. Have a nice day! This is a future situation I’m afraid could happen if Net Neutrality rules are revoked this December.