CrossCounterTV orders

I don’t know where to put this but has anyone ordered sticks off CrossCounterTV store??I recently placed an order for the eightarc ivory stick. I know they’re located in LA. I placed the order 4 days ago and I live two hours from LA. And it’s still not here. Also they didn’t give me a tracking number and aren’t answering any emails I send. My credit card has already been charged. Just wondering if I should be concerned.