Computer Help Thread v4.0

Help with DVD/DVD RW Drivers

hey im having trouble with those drivers, DVD and DVD RW. the icons in the my computer window arent showing up, and i tried searching drivers for my model that had related things to do with them, and installed them all and restarted and i still cant get it.

heres is the page

http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGCRA820G&LOC=3

can anyone help me get the icons back so i can select and use them again?

i been trying to follow help and support. another thing is it has the yellow exclamation point, and it says the device isnt working properly, and it also doesnt tell me why. my dvd RW and dvd players are built-in, so i dont understand why its not working properly :sad: . help is greatly appreciated, even if its an idea or just trying.

right click "my computer"
click "manage"
click “disk management”

what do you see listed as your drives?

one sec. ok heres what i have from ur instructions.

Ok, it looks like your bios isn’t detecting your drives. you need to get into your bios (and since all bios are different), reactivate the drives. i had a problme like this at one point. if you just popped your bios battery out for 30 seconds, put it back in to reset your bios, it should work fine.

wheres my bios battery located at? is it safe to do it while my computer is on?

and how would i get into my bios and reactivate the drivers? i already tried to click update drivers on the hardware menu. and i also uninstalling and installing it back, still no luck. i got the yellow exclamation point saying its not working properly.

but yeah about the bios battery eject, ill do that. just let me know where its at and if i can do it while my computer is on.

you have to turn it off. open the case up. it’s a small watch battery and on every computer it’s located somewhere else.

this is a stupid question, but it IS a desktop, right? just wanted to make sure.

while your case is open too, make sure that the cables connecting your optical drives are securely in place, and if you have any extra IDE or SATA cables (i don’t know which is connecting your system), then a replacement might not be a bad idea.

hmm i never opened up my computer before, or have tried to. would i want to take it apart from the top or bottom?

and yes it is a desktop computer.

the side panel…

look at the back. whatever side the slots lean towards, take off the opposite panel.

http://www.computerhope.com/jargon/c/connect.gif, see that? the slots are ont he left, so take off the panel that would be on the right of that picture.


if it’s more like that, then you’re going to have to figure it out yourself

or you can just look your computer up online, and see if there’s a tutorial.

hmmm well ill try this some other time, it doesnt seem like its placed the same as in the picture.

i really appreciate all ur help though, thanks :tup:

Hey guys, i was going to make a thread for ipods, zenstones and such. I thought this would be an ok place to ask, cuz i didn’t want to make a thread in general forum.

I bought a Zenstone for 40 bucks, it then died on me. I emailed the support center at Zenstone Company, and told them what happen and such. All they needed was my serial number so i gave them that. Everything is all sorted out, but i’m confused with all these emails they’ve been sending me.

                                        *THEIR EMAILS*

With regards to your issue. I have arranged the replacement for your
creative unit based on the information provided. For your reference,
your customer number is CRS 10371253(you can use this whenever you need

to contact Creative Labs’ Customer Support Services).

You should shortly receive an auto e-mail, notifying you of your RMA
(returns material authorization) number and asking you to send in the
faulty product. Please send in only the faulty item ONLY and no
accessories - as these may not be returned. It is recommended that you
use a track & trace option (obtain a tracking number or proof of
postage) when sending the faulty item back to us to ensure it is not
lost in transit.

It is recommended that you use a track & trace option (obtain a
tracking
number or proof of postage) when sending the faulty item back to us to
ensure it is not lost in transit.

                                               *MORE*

Dear Creative Customer,

We wish to inform you that your product has been authorized for return
under warranty. Please read the instructions below carefully to ensure
successful return of your product.

Your returns authorization number is RMA:165501562

Return is authorized for the following parts only
Product: ZEN STONE 1GB BK/BK/BK/- Serial Number:
C6PF2130717M46499G Dealer Reference:

Important: Creative Labs will inspect your product. If Creative
determines based on the inspection that the product does not require servicing
and/or replacement, Creative reserves the right to return the product
to you.

Prepare the parcel for return:

Please follow the guidelines below to ensure successful return of the
defective product.

  1. Return the defective player only. Do not enclose cables, CDs or
    other equipment, as these will not be returned to you. NOTE. If you are
    returning an MP3 Player that has a removable battery (Zen Micro / Zen
    Micro Photo…) please ensure you remove and retain the battery before
    sending the player back to Creative. If applicable, you should remove or
    make a backup copy of any data stored on the product prior to shipping
    the product to Creative. All data will be deleted from the product during
    repairs. Creative is not responsible or liable for any data stored on
    the product that is lost, deleted, or is otherwise inaccessible.

  2. Enclose a copy of your proof of purchase. You must keep the original
    for your own records, at least for the duration of the products
    warranty period.

  3. Please ensure that the product is securely packaged, as we cannot
    accept responsibility for goods damaged in transit.

  4. It is very important that your returns authorization number is
    visible on the outside of your parcel so we can easily identify your return.
    Do not cover the number with any labels. There will be a minimum six
    week delay processing your return if parcel is not identified upon
    delivery.

*** We recommend that you print out the attached document and affix as
address label to your package. ***

The address for this return is:

RMA : ZR
165501562

Please remember that this is a valuable item you are returning. For
this reason we highly recommend that you use a Track and Trace facility.
Advantages include: online tracking or parcel in transit and proof of
delivery showing target address and receiver details.

To check your RMA status online at any time, simply return to
rma-online.europe.creative.com and choose the option ‘Check the status of your
service request (RMA)’. Please allow at least 30 minutes after creation
of RMA for the system to be updated.

Yours sincerely,

Creative European Customer Support

HTML Attachment [ Scan and Save to Computer ]


Creative Labs
Creative Labs (IRL) Ltd

RMA
Ship To :

RMA : ZR 165501562


RMA No.: 165501562
RMA Type: ZR


Ok, what i don’t get is… HOW DO I SEND IT TO THEM. I understand putting it in a package and such but the ADDRESS is what throwing me off. I’ve never sent anything in my life, so i’m facking SCREWED. :crybaby::crybaby:

you just have to pack it up, mail it to them to this address…

Creative Labs
Creative Labs (IRL) Ltd

RMA
Ship To :RMA : ZR 165501562

The same thing in the states… it’s like…

creative labs
address
attn: RMA : BLAH BLAH
city / state / zip code

question:

are you in europe? you said 40 bucks, so i’m assuming you’re in teh states…

go to creativelabs.com and do it through that… not the 'zenstone" company… err?

also, call them up to get a more specific address.

Yo Mixah, where you live…? Let me take you out to dinner sometimes. :bgrin: Thx for the help man.

O no man, i don’t live in Europe. Actually live in NYC, got my zenstone at circuit city.

np dude. haha

i live in brooklyn, but right now, during teh school year, i’m in pennsylvania… 100 or so miles from my home.

that sucks. this monitor has served me well. :frowning:

on that note, how do i check what resolutions my video card supports? im looking thru newegg right now, and there are some sweet ws deals im definitely gonna take advantage of… just first, gotta make sure the thingll work once i get it, lol. for the record, im running a GeForce 6800 Ultra.

I have a problem. I have adware/spyware I can’t get rid of. My Spyware Protection says the adware/spyware can cause problems with my web browser. Everytime I type in a url it sends me to a different site where I can get a bunch of serial numbers & keygens.
When I delete the adware/spyware from my Spyware Protection program, it always seems to come back. Anyone have any ideas how to remove it completely?

EDIT:
They are Web Tracking files, are tracking cookies or other programs that may be used to track web activity to manage advertising or to analyze web site usuage.

Try downloading A squared free: http://www.emsisoft.com/en/software/free/

Update and run it.

Wireless router problem

ok, i picked up anetgear wireless g router at bestbuy last week ( G/54mbps/2.4 ghz. )

i tried to install it into my pc so i can go wireless with my ps3, wii and 360 and still be online with my computer. many times my friend tried to connect this to my pc, but when it installs, it says it tries to connect online and find a online source of some kind, thing is, it goes online for a quick second, i can see that im online, because my online window on the bottom of the screen pops up, then, vanishes, and says a online connection could not be found.

wtf, i was Just online, anyone know wtf is going on or have a good idea of what my problem could be? help me srk !

im running windows xp btw.

Cool. I’ll give it a shot when I get home from class.

What type of model is your Netgear router?

I downloaded, updated & ran it, but all the adware stuff came back somehow. :wasted: