That’s true, but in the case of the bigscreen marvel in particular, it’s a little more complicated. From what I understand they changed the buttons and sticks and stuff, but there’s a problem with the way the guts are set up or the wiring so that no matter how many times they change the buttons, there’ll always be a problem (in this case, the buttons pressing themselves or no inputs working at all at some points). So simply telling the front desk that the controls are malfunctioning isn’t going to help much.
Honestly, I’m not that familiar with how that stuff works, but if they keep replacing the buttons but the problems with the controls are consistent, there is definitely a specific something that needs to be looked at. I’m guessing some wires are touching wires they aren’t supposed to or something similar. Maybe you (zuggzugg) could look into it, cause I really wouldn’t know what to tell them. =\
